Implementing Lean Services

Case Study
Implementing Lean Services

Challenge

Our challenge was to design and deploy the Lean Services methodology for key account and business teams within a multinational IT services organisation.

Solution

We worked with experts to apply innovation techniques to develop and synthesise Lean Services education and tools for 11,000 employees within UK & Ireland using the latest in digital learning technologies.

We deliveed SmartLab for Learning, together with a compendium of learning courses, that provided practical
information and scenarios for employees to use Lean tools and innovation techniques in their daily work.

The learning programme was rolled out across the entire UK&I
organisation and had a 99% completion rate.

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